- Once you receive the welcome email (sent at the completion of your registration), you can call us to purchase vials. Our phone hours are Monday through Friday 9:30 to 4:30 PT, we are closed for lunch from 1:00 to 1:30.
- All purchases are made over the phone by the recipient or designated individual. Medical providers cannot purchase on your behalf.
- If you are not scheduling vial retrieval at the time of purchase, you will receive the first quarter of storage free for General Inventory vials. Subsequent quarters are $125.
- If you are purchasing Sibling Inventory and are not scheduling shipping at the time of purchase, we will charge the annual storage fee at time of purchase. We will waive the storage fee if shipping within two weeks of purchase.
Please call us at 510.841.1858 to purchase and/or with questions.