What Happens When A Donor is Sold Out?
Recipients are often surprised to hear that there are waiting lists for donor inventory, but it's true! Many of our donors are quite popular, especially if they are participating in our Identity-Release® Program, so even if a donor is listed on our current catalog, there is no guarantee we'll have inventory available every month. If the donor inventory you're interested in is temporarily unavailable, you can ask us to put your name on a notification list. When you check the availability status column on our catalog, or when you call us to find out which donors are available, you'll get one of the following responses:
- The vials are available for you to purchase. All vial purchases are nonrefundable.
- Storage fees are due on vials that have not been retrieved within three months of purchase.
- If a donor reaches his ten-family limit before you retrieve your purchased samples, we will not be able to release them to you. In this instance, we will refund the cost of the vials.
- This inventory is not currently available but we expect a release within the next three months to six months.
- We'll give you an approximate release date.
- We can put you on a notification list for this particular Donor.
- You will not have vials placed in your name, rather you will receive a phone call on the same day that the Donor is made available again on the catalog.
- The donor has completely sold out we have no more general vials left to sell.
- The donor has reached his ten-family limit and we are holding any remaining samples for sibling inventory.
Helpful Information Regarding Donor Inventory and Notification Lists:
- We keep donor inventory in quarantine for six months. Before we can release any of the quarantined vials the donor must have repeat blood testing for sexually transmitted diseases, and all his test results must come back negative. Donors have blood testing every three to six months.
- We will not know in advance the exact number of vials releasing or the exact date when test results will be returned, so we can only give you an approximate number of vials and approximate date for each inventory release.
- You can be on as many notification lists as you would like. Please be advised that a notification list is not a guarantee that vials will be available for purchase.
- Purchases are made on a first come first serve basis so vial availability depends on the number of vials released, the number of people on the Notification List and the number of people who call back first and make purchases.